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Organizer's Backgrounds

Richard Miller is Vice President of Product Design for SoftCom, Inc. Richard is responsible for the creation and execution of interface designs for SoftCom's core technology, including stored-video and media library products, and custom advertising and ordering software. Prior to SoftCom, Richard worked at Bellcore as a media interface designer and project manager. He has expertise in developing wide-area network solutions, multimedia interfaces, and a number of sophisticated web applications. Richard earned his Ph.D. in Industrial Engineering and his MBA from the Pamplin School of Business in 1993, both at Virginia Polytechnic Institute and State University. He received his B.S. in 1987 from Georgia Tech.

Keith Rettig is a Web Designer and Usability Engineer at Bellcore. Keith is completing his Ph.D. at Old Dominion University (where he received his Masters) in I/O Psychology with a concentration in Human Factors. While working at Bellcore he has worked on or built many web interfaces to back-end systems. Keith has also consulted on several commercial websites and has developed a website that provides real time management and analysis of Multi-Source Feedback performance appraisals. Keith designed and built the web-based grade management and quiz administration system which is now in use and is being used as a model for ODU's telecourse program.

Richard and Keith have participated in and helped facilitate user-centered design workshops. This workshop is based on workshops held at the World Wide Web 6 Conference in Santa Clara (April, 1997) and the Federal Webmasters Workshop (to be held in October, 1997) in Bethesda, Maryland. This is their first experience in organizing a CHI workshop.

Comments: Happily Received!
Updated: 01.30.1998