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The web site went through many iterations with the team and with feedback
from our internal customers.
Functionality Issues:
- Improve conceptual model
- Naming conventions (internal, API's and GUI customer)
- Grouping of features into a consistent model
- Created use cases that are consistent with target audiences (Marketing, IT, Tech Support)
- Improved UI Architecture to form basis for future enhancements
- Improved Symmetry
Usability Issues:
- Navigation
- Help System
- Breadcrumbs
- Feedback
- Flow through system
Methods Imployed:
- Card Sorts
- Rapid Protoyping
- Discount Usability (verbal prototcal, scene walkthoughs)
- Engineer Feedback
- UI Requirements Review
- Started to design before cycle started
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